My account was compromised last month and I haven't had access to it since the 25th of last month. It's currently "under investigation" and I was told that I wouldn't get access to my account back until the 27th or the 28th of this month which is load of stinky ***.
I've had the worst experience with this whole fiasco and the support people are clueless. One guy misspelled my email by one letter and it took 3 calls to straighten out.
I understand that Microsoft wants to catch whoever and find out how they did what they did but that stuff really isn't my issue and there's absolutely no reason that they need to keep my account locked and not give me access back to it.
I had a card associated with the account and that was cancel the day all this started. Microsoft reimbursed my account for the charges made against it the next day. Nothing has gone even half as smoothly after all that. It's just one short bus, Forest Gump conversation after another.
Is there a valid reason why some douche can recover my account and change my log in info over night but these fools can't give me my account back in a matter of weeks?