Is there a way to see what was purchased with my Microsoft Points

Hey guys,

Apparently my Xbox live account got hacked and has been in someone elses hands for the past few days. I'm more of a computer gamer so I don't play my Xbox enough to notice quick enough. The last time I logged into live was June 16th and then again today, the 23rd. Sometime over the past week, someone got a hold of my account and spent all of my Microsoft Points. I had somewhere between1800 and 2000 points on the 16th. I was wondering if there was some way to check what those points were spent on and maybe somehow appeal to Microsoft and see if I could get them refunded.Thanks in advance for any help offered.

 

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Last updated July 5, 2018 Views 5 Applies to:

I am the only one with access to my Xbox. I have never recovered my profile on another Xbox other than mine

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You may also log into billing.microsoft.com

On the Left select points. Found under Billing.

You can see how points were added, and what they were used on. This also tell you the exact date.

Just use the drop-down list, and select the month in question.

 

Let me add, are you the only one who has access to your Xbox?

Did you at any time have your profile recovered (or left) on a another Xbox, and did not recover it back when you returned to your home?

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Call support yes and if you want to see what was purchased go to your download history: live.xbox.com/.../History  And change your email and/or password linked with your account if you haven't done so already

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call support and open an comprimised access case

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