is there a tenure reset fix?

I signed up for Xbox live and made this account in 2008. My tenure was fine but a couple months ago after I renewed my gold subscription I noticed my tenure had nothing there. Now it has a 1. I tried everything the clear system cache delete profile but still says I been a member for 1 year. Is there a fix? Are they working on one? Really would like my 5 years back up there. 

 

Question Info


Last updated July 5, 2018 Views 8 Applies to:

Hi joey blow 916,

                               Tenure is calculated based on concurrent membership to xbox live so if you redeem 1 month memberships then have a silver account for a while only the time spent as a gold member will count.  There was other issues around tenure recently but I believe they were resolved.  Please refer to the following forum post on tenure to read the details from xbox support:

Tenure Forum Post 

Regards

BoA

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Years on Xbox Live Profile was 5 years when you renew your subscription I can not find the number of years

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please do not reply or bump a thread from almost a year old last post was in sept 2013 thanks.

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