I see this is a common problem yet microsofts only answers are try using this diagnostic tool or pay us money. I don't get it after the 360 failure disaster you would think they would be doing everything they can to get this under control. Maybe they will unveil a new Xbox One that works at E3 this year. Hey want to know why Sony's Playcrap is dominating you? It works. That's it. You turn it on and it works. There is not one other thing about it, it just works. That should be your goal for the next gen system. Xbox Deuce. Your slogan can be "We actually got this one to work. Pre-Order now. Xbox Deuces"