The gamertag and user are both known to me. I do not have access to the account. The user is a 17 year old boy in my care. I believe he is using his (deceased) father's account. He went into my wallet and stole the card details.
I'm not looking to recover the money from Microsoft (although it would be nice). At the very least I'd like the fraudulently purchased content removed, preferably I'd like the account banned.
Thanks in advance for any aassistance you can offer