Is it possible to ban an account? The user stole debit card details and purchased £400 worth of digital content.

The gamertag and user are both known to me. I do not have access to the account. The user is a 17 year old boy in my care. I believe he is using his (deceased) father's account. He went into my wallet and stole the card details. 

I'm not looking to recover the money from Microsoft (although it would be nice). At the very least I'd like the fraudulently purchased content removed, preferably I'd like the account banned.

Thanks in advance for any aassistance you can offer

 

Question Info


Last updated July 5, 2018 Views 11 Applies to:

call xbox

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You'll need to use the dashboard reporting tools to report the tag in question.  Go to his bio and select File Complaint then follow the instructions.

As for the credit card info you'll need to report the theft to the credit card company in order to get it investigated and possibly have a refund issued.

Calling support is worth a shot but I don't know if it will help.

Good luck.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I've spoken to MS and as my XBL account hasn't been compromised they were unable to escalate. There's no complaint option for fraud and the bank has of course been informed.

Rep for MS on the phone (Ireland) suggested posting here as forum staff may see it and help further.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

He's not technically doing anything against the Terms of Use agreement.  The only real thing you could do is levy criminal charges against him if you wanted to go that route.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

True. I've just had a look at the Code Of Conduct and under section H there's "Do not access or attempt to access accounts that you do not own"

He's a family member getting the police involved isn't desirable.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

There's always the option of taking the console away and having him do chores around the house until it's paid off.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That particular section of the Code of Conduct is referring to accessing Microsoft accounts that are not yours.  It has nothing to do with banking institutions.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Gamer tag [Mod removed] befriended my son and got his login details and stole £236.45 from my bank account  by buying xbox level ups, I have been to my bank and startec a fraund investigation and woul like xbox to be responsible and ban this man....

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You will need to report him via the console reporting system and contact Customer Service and make a Unauthorized Use Complaint

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I would also recommend contacting the police and having them investigate and charge the person responsible for theft.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.