IP Address Error

Hi, I`m using a new ethernet cable for my xbox to directly connect to my router. The old cable was unable to reach

I`ve reset my router, ensured DHCP and UPnP are enabled, and done a full network restore and it still isn`t working.

My automatically assigned IP address begins with 169

Help please

 

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Last updated September 8, 2018 Views 54 Applies to:

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Hey Vesper, have you tried restoring your system to factory defaults?

Does your console connect just fine connecting directly to the modem instead of the router?

How about Manual IP settings?

First let's look at your PC's settings.

If you are using Windows Vista or Windows 7: Click Start, type cmd in the search box, and press Enter. If you are using Windows XP: Click Start, click Run, type in CMD, and press Enter.

At the prompt, type: ipconfig, and press Enter.

Find your network connection (for example: "Local Area Connection"), and write down the following information:

IPv4 Address

Subnet Mask

Default Gateway

Make up a unique IP address for your Xbox. (For example: if your PC's address is 192.168.1.1, choose 192.168.1.11 for your Xbox.).

Note: Each IP address on your network must be unique.

Now go to your Xbox.

Press the Guide button on your controller, go to Settings, and select System Settings.

Select Network Settings, and then Configure Network.

On the Basic Settings tab, select IP Settings, then Manual, and then IP Address.

Enter the unique IP address that you created, and click Done.

Select Subnet Mask, enter your PC's subnet mask, and then click Done.

Select Gateway, enter your PC's default gateway, and then click Done.

Click Done again to complete.

Press B on your Xbox controller, and retest your connection.

If manually assigning an IP address works, we know it's an issue with DHCP on your router.

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I`ve already tried to manually add the IP, reset to factory defaults, do a full network restore, reset my router, and ensured DHCP and UPnP are enabled. None of those have worked

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Can you connect when wired directly to the modem, Vesper?

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I don`t know and I can`t really check because I have a bunch of devices on my network that are all working fine

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I suggest you try a direct connection to your modem.

Also after you setup Manual IP settings, did you remember to reboot your modem and router?

Manual IP settings almost always works.

If you didn't reboot though, then that's why your manual settings didn't work more than likely.

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Oh really! I didn`t know that. No I didn`t reboot after putting in the manual settings. I`ll try that

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No worries, a common mistake.  

Before you setup manual IP settings, make sure you restore to factory defaults, let me know if you need help on how to do that.

If that doesn't work, then I strongly suggest plugging your console directly into your modem.

If it works then you know there's an issue with your router.  If it doesn't work, you know it's an issue with your ISP.

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Now for my manual IP settings, do I have to change the last number of my IP to like a 0 or a 4 or something?

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Yeah, you'll want to change the end of your manual IP for your xbox so that it's not the same as your PC's IP address.

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Not obtaining an IP address is essentially the xbox and the device it's connecting to not being able to make a handshake together. The xbox sends it's MAC address to the device it's connected to, if it then doesn't receive a response, it will give itsef an IP address of 169.*.*.*. If it's detecting that it's not connected to anything it will give 0.0.0.0.

This is the same for really all devices it's not xbox specific. Pending that there is not bad hardware (possibilities include a bad ethernet port on the router or xbox, or a bad ethernet cord) it's just a matter of resets so the devices recognize eachother.

Restart the router that the xbox is connected to. The ethernet cable should be plugged into any of the ports labelled 1 through 4. And by restart, I mean physically unplug the power, wait a full 30 seconds for the memory on it to clear. If there is ANY lights on the router after unplugging the power cord it has a backup battery that also needs to be removed for 30 seconds. [This battery is usually on router/modem combination devices with telephone capabilities.]

Then, under configure network if the IP address is still 169.*.*.*, restore factory defaults on the xbox again and look at the IP. Once you get a proper IP, test the LIVE connection.

If you STILL get a 169 IP, there is hardware failure or there is a setting inside the router (such as MAC filtering) that is actually blocking the xbox from getting an IP.

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