IP Address Error

I recently moved my Xbox upstairs and into my room because I was annoying my mum, downstairs I had a perfect connection and now that I'm upstairs the Xbox is able to pick up the network and says its connected but when I test the Xbox live connection it says IP Address Error, I've tried wireless and through an Ethernet cable (connected to a TP Link router) I've followed all the steps from the help section and still nothing, I'm so frustrated because I'm not allowed to play anywhere else but because it won't connect I can't access my profile and play GTA V! Please help me I'M GOING INSANE!
 

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Last updated July 4, 2018 Views 2 Applies to:

Hi JessStyles,

Have you tried rebooting your router?

If you unplug it from the power and leave it for 30 seconds and then plug it back in and give it another try.

Let us know how it goes.

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Yes I've tried that, I've tried everything

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Hey there Jess,

Sorry to hear you're having issues with your connection.

I know you said you've tried everything but I just wanted to double check:

  1. You tried the steps outlined in our Connection Troubleshooter?
  2. At what step in the connection test does it fail?



If none of the steps in that troubleshooter help resolve things, please reply back with this information:


What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT type?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:

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I think the problem could be within the console, after I moved it up stairs and turned it on, my mum was doing things and she tipped it which caused my GTA V disc to get scratched! and I think the wireless thing inside it may have gotten damaged because I tried connecting to my phone hotspot which is less than a meter away from the console and it still said IP address error! This frustrating the *** out of me because Rockstar just realeased an update which will fix Vanilla Unicorn being locked and without Internet I'm *** and can't progress!

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Hi Jess,

In that case, here is how to setup your Xbox 360 for Repair

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