invalid membership out of nowhere?

I had just turned on my xbox and joined a party when xbox live suddenly signed me out and displayed a message saying 

"your xbox live membership information isnt valid. please use a profile that contains a valid membership or recover your profile from xbox live."

At first i tried to reset my xbox, did that 3 times but no results. so i attempted to sign into to xbox live over the website which wouldn't allow me to. i resulted to changing my windows messenger password and after which i tried to recover my profile with that new password. it worked... for about 1 minute by which then xbox live had signed me back out and displayed that same message. I'm trying to stay calm but i encounter so many random faults with xbox live its difficult to.

I also realised in that short moment of having xbox live back again that i had lost all my friends, i hope that this can be fixed!

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Just happened to me earlier. I would suggest calling the Xbox Live support immediately and gettting an Unathorized Access case started immediately. Also, if you have auto-renew on, be sure to check your account to make sure there was no unauthorized purchases made. Whoever got mine charged $125 worth of Microsoft Points to my account... Hope this helps.

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Have you tried to delete your profile (profile only, not items) and recover your account?

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