Internet is working but not Xbox Live

                  So this is my first time having the error message pop up on my T.V. it was working fine yesterday and now the error says, " You are connected to the internet but can't contact Xbox Live. Also says your router or ISP may be blocking access to Xbox Live. 

I did it said but still nothing.           Please help, Thank You

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

I too am having a similiar problem.  I have BrightHouse Networks in the Tampa Bay Area(FL).  I've done all the requested/required powerdowns, but still nothing.  I contacted BHN(brighthouse) found out my upload speed is very slow, under 1mb, and xbox won't let you on if you are under 1mb upload.  So, on my second call to BHN, they told me many other nearby companies are experiencing some kind of major internet service problem.  I mentioned "are we under internet attack by China again"? I don't know if it is only in the southeast but I'm searching the internet (slowly!!) looking for similiar situations.  USA could be under internet attack!

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Can you test xbox.com on a computer off the same router?

Does it load - if so check your port forwarding settings.

support.microsoft.com/.../908874

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