internet connection failure

hello, i posted here b4 but got lazy and didnt follower through. w:0000-0021 x:0000-F001 y:0000-0000 z:0000-0000 ID 0004-0000 L:0015-10F1 Q:8007-0435 T:wireless A:10.0.11.31/255.255.254.0 D:10.0.10.254, 0.0.0.0 N:CTSWIFI8 S: no security C:11 i have another console, ps3, that works fine with the wifi but not the xbox. i have unplugged the ps3 and moved the xbox as close to my building's router as i can but still nothing. i think it my be interference from a stronger wifi signal (i've seen pc programs that pop up i know nothing about) i have the wire season 3 on the xbox i want 2 watch, is there hardware i can buy 2 boost my signal? thnx for any response
 

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Last updated July 4, 2018 Views 2 Applies to:

Hey there Mccail,

Sorry to hear you're having issues with your connection.

I'm not sure exactly what your issue is or what troubleshooting steps you've tried before so please excuse me if I double up support that's already been covered.


  1. Have you tried a direct wired connection to your router?
  2. When you say "my building's router" are you in a hotel or apartment complex with shared internet?
  3. When you run the Connection Test, at what step does it fail?



Please let us know and we'll work from there. 

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1. no, i have xbox  slim with the internal thing

2. apartment complex i don't think its shared internet the wifi is provided by an outside company

3. error is between network and internet

i'd like add that the programs i mention were microsoft windows media center--i see it on my ps3, if that helps.

thank you for the response.

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Hi McCail,

  • Are you able to access the routers settings at all? 
  • Also, has this connection ever been successful? 
  • Do you know the make and model of the router and modem by chance? 


Let us know, and we can work from there.  

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1. the router is a node outside my apartment

2. yes a couple of months ago 4 a short period of time but nothing lately

3. EngGenius EAP 350

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Hey McCail,

When your connection fails between Network and Internet, does it give you the "Internet Error" message?

If so, you may want to contact the administrator of your network and request that your Xbox console be added to the network filter. When you ask the admin to add your console to a filter, you must have your console's IP address and MAC address available. To find the IP address and MAC address for your Xbox console, follow these steps:
 

  1. Press the Guide button on your controller, and go to Settings.
  2. Select System Settings.
  3. Select Network Settings.
  4. Select Wired Network, or the name of your Wireless Network.
  5. Select Configure Network.
  6. Document the IP Address.
  7. Select Additional Settings.
  8. Select Advanced Options.
  9. Document the MAC Address.



Once you have this information, contact your admin. If the admin is unable or unwilling to add your console to the network filter, you will not be able to connect to Xbox Live on that network.

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not sure who is admin in my building, i need to find out, but i did give my MAC address to my wifi provider for both ps3 and xbox, as i wrote before it worked periodically now nothing but the other console had no problems

yes when i do the xbox live connection test there is "internet error" message.

i'll talk to tech guy again.

thnx for the help.

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Right on McCail! Let us know how it goes. =)

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i did talk with my provider and everything seems fine, for now.

thanks alot

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Sweet! Glad to hear it McCail!

Game on! And let us know if you ever have any other questions. =)

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