Hello. I have found the perfect gamertag (and it's original) that fits me. However, when I try to change my tag, it comes back as "this gamertag is in use." Interestingly enough, xbox.com says the gamertag is invalid. The only explanation is that it used to be someone's Zune account. I am requesting assistance to look into this gamertag in hopes of possible retiring it for me so I can change my gamertag. I would prefer if I could be contacted on a more personal level (through e-mail or private messaging) so that it doesn't become taken once it's retired. My e-mail address is *** Email address is removed for privacy ***; this is the e-mail that is currently associated with my "knock-off" version of my desired gamertag. Thanks in advance.