Installed latest update, cannot use XBOX anymore! error 397D-397F-2680-0F00-C000-0034

Hi,

I just connected a friends xbox 360 to my broadband recently and it installed at least 6 updates one after the other as it hadn't been on the internet before.. Anyhow all was working great until tonight, when a new update appeared. After it installed it rebooted and gave the error message "Can't read the update from your storage device. Please reinsert it to continue the update...." Status Code: 397D-397F-2680-0F00-C000-0034

The only thing I did prior to this was install a new USB memory stick and transferred the content from the previous card to the new one. After I did that I went to play one of the game demos I had previously downloaded to see if it worked and then the update appeared..

It would be great if there was a roll-back feature to revert to the previous version in the event of an error like this, as the xbox is bricked until I can find a way to fix it!

I tried downloading the latest update to a new USB stick and inserting it to no avail. I've also tried removing all storage devices and trying them individually all with the same result..

Any help would be much appreciated as my friend doesn't yet know his xbox is bricked!

 

Question Info


Last updated July 4, 2018 Views 39 Applies to:

after some more testing I managed to get the update to continue.. I inserted the USB update stick in the rear USB port, switched it on.. then after the message appeared I inserted my other memory stick in the front, and then the update continued.. seems like it was confused finding the right memory device? anyhow it all seems to be good again now.. *sigh of relief*

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Hello, about this error code : xxxx-xxxx-xxxx-xxxx-C000 -0034 you need to contact the support here : support.xbox.com/contact-us

This information is from this page ( forums.xbox.com/.../153327.aspx )

Hope you're probleme will be fixed very soon!

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Thanks, it's fixed now.

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Great! have a good day on your xbox!

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I have the same problem.  I also cannot seem to figure out how i am supose to post or find help. I have followed the other page recommendation and have still failed. My xbox also wont go past the error page.  what do i do now?

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For issues with the update, it's best to try to install from either a CD or USB Drive, using the instructions found here: support.xbox.com/.../system-update-help

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I have went to that link and is still not working

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I have tried all the options at that link you sent now what?  I can not get past the xbox load up screen is there a way to reset the xbox without getting to the menu?

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