initial onscreen setup issue

im having trouble with the final stages of the initial on-screen set up of xbox one.  The issue im having is after you set up the kinect then it asks for which e-mail you want to use for your microsoft account(2nd time it asked for my e-mail once earlier on in the setup) etc., so i used the one i use all the time but a message came up telling it contained a domain name (ex.hotmail.com) that i couldnt use so i entered the same e-mail again and now its telling me that e-mail is taken.  this is not possible because this is the e-mail i use to sign in to xbox.com etc. so i have no idea how to move on with the set up, what do i do now?

 

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Last updated July 4, 2018 Views 1 Applies to: