Incorrect Tenure - Should be 10, currently shows 7

Been a gold member since day one (Xbox live on original Xbox). Never went to Silver and never changed gamertag - if that matters.

Since late January 2013 my tenure has been showing 7 instead of 10.

I saw the sticky and deleted profile, powered off xbox for 45min, deleted system cache, re-downloaded profile, same incorrect tenure.

Please advise,

Thanks.

-RDX

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

BTW- looking on my live account subscription history. It shows gold starting on 11/15/2002 and no "gaps" of it switching to silver.

-RDX

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just keep playing, it will sort itself out. i have heard of similar problems before, and it will fix itself sooner or later

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Hey RumDawgX! Taking a look at your account, I do agree that you should be seeing a tenure of '10'. Do you think you'd be able to provide us a screenshot of that current tenure you're seeing? Also, would you be able to narrow it down to the day you first noticed this? If not, that's A-OK just let us know! :)

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Hi Miss Kleo,

Please see screenshot above.  I'm not sure on exact day this occurred only that it was towards the end of January when I first noticed it.

-RDX

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Miss Kleo,

I checked my profile yesterday and it is correctly displaying the 10 for my tenure.

Thank you for your help in getting this resolved.

-RDX

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