incoming chat on xboxlive

i purchased a turtle beach xlc headset ,which worked fine when gaming but when i wanted to listen to a incoming message i could not hear anything i tried the headset on another xbox but the same thing happened ,i followed the instuctions to the letter but got no joy has anyone any ideas as to why ? thanks in advance. 

 

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Last updated July 4, 2018 Views 5 Applies to:

This may sound really dumb, but are you sure the message had any content? Had you listened to it just through normal speakers? Just want to cover all bases here. :P

yes it had content , it was just about audible if i listened hard .