Inappropriate gamertag changed saga

Hi so I used to have the gamertag [Mod Removed] and it was fine till I played on the xbox 1 then I got an auto assigned tag. This was fine for a few months then today I tried to login on the 360 and they had me download my profile and I did. Now I dont have my xbox live gold membership which I bought for a year in october and no trace of my old account.  Very disappointing that this has happen and beyong *** at this situation as everything had transferred over on jan 22nd and have been playing live until today when I was forced to download the file for my 360. Suddenly poof no records or anything and basically being told im wrong.... time to switch to my playstation till xbox can get their stuff together I guess

 

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Last updated July 4, 2018 Views 4 Applies to:

thanks for that

have you contacted support via chat

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Yep got told theres no records of my old accoubt and ive only been a customer since jan22nd this year.. the day they assigned my tag....

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Hey there Colt!

As referenced in your other thread here, it looks like you were given a forced name change.

As far as your Gold Membership goes, I suggest getting in touch with Phone Support again (you can use the Contact Us page if you like, it will let you skip waiting on hold and have them call you). Explain to them the situation that your Gamertag is now "KindColt5904625" and you need to make sure that your membership sticks with your account. If they are unable to assist, I suggest asking to be escalated to the Advocacy Team. They specialize in things like this and should be able to assist.

I hope that helps! =)

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I didn't have to change my name when i got the new console? Why were you forced to?

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