I am so disappointed with how Microsoft have decided to make it such a major task when it comes to wanting to cancelling an xbox live subscription!!
Firstly, what is the point in having an “Account Management” area in which the user has no control over when it comes to actually wanting to remove a service!!
Instead, they are presented with ”An error occurred cancelling automatic renewal” error message which disallows the user to actually cancel an Xbox Live subscription without any indication as to why.
It’s then only after searching through the Troubleshooting information, that you are then told that in order to cancel your Xbox Live Membership, you would need to “Contact Us”, in which after clicking on that link, your then asked to provide your problem from a selection of possibilities from drop down boxes.
After finally managing to select the option of cancelling a subscription, you are then presented with the following information:
“Thank you for being a member of Xbox LIVE!
- To turn off auto-renewal or cancel your Xbox LIVE Gold Membership, please call Xbox Support.
- To manage your Xbox LIVE account, go to My Account and sign in with your Windows Live ID “
Now, after clicking on the “Call Xbox Support” link, after waiting 20 seconds for the page to load, I’m actually re-directed to the same “Contact Us” web form, web page again!!!!!
Now, I can appreciate that Microsoft have resorted to tactics so widely used by companies such as Amazon’s “Love Film” or more recently subscribers of Virgin Media services, in which they have now removed all “Account Management” options which allows a user to remove services so easily, in which they now insist that you have to call support in order to cancel a service you no longer wish to receive, is something I find totally time wasting, and is only there as a last minute opportunity to allow “Support Staff” to try and sell hard sell you an “Unbeatable Offer”.
Many companies deny this, and insist it’s more of a “Survey” thing in which they require questions and answers as to why you are leaving their service. (To which anything other then answering, I cannot afford to pay the subscription fee anymore, would more then likely be met with an offer on a deal at a slightly reduced rate, if any other reason other then the latter were to be given).
If it was for statistical purposes as to why people wanted to cancel a service, then I would more then happily sit and take 5 minutes to fill in an online form as long as after completing it, it actually allowed me to cancel my account without having the hassle of trying to contact customer support via Telephone through a link that does not actually re-direct you to the information you would need to be able to go about cancelling an account!!