In reference to an X-box Live Gold Membership, Taken away after Terms of Use Update....

 This is rearguards to My sons account . He had an xbox live gold membership and it has been taken away after the term of use update. I pay alot of money  for Microsoft Services and Products every year for both my sons xboxs. I am highly upset that a company like Microsoft would just disregaurd my situation . I was already on a chat with a representative and on a phone call. Waited a very long time due to their volume of calls, and chats. No one resolved the issue at all, but instead insisted that because on their end records don't show proper information. For example, they said my son did and I not apear to enter in a Gold membership promo code. There is nothing they can do. But if the time is taken to review the account it is apparent that in order for a game like GTA to be played online you need a Gold Membership. Well GTA has been played online and all status shows it in the account history for everything that has been done online. What happened to this company? Who can you contact, write letters too, etc... Now i m losing out on money and paid services because of something out of my control.....  :-(..........

Achievements (19/49)

  1. Making Moves
    You reached Rank 50 in GTA Online.
    30 UNLOCKED ON 10/25/2013
  2. The Midnight Club
    You used custom vehicles to win 5 races.
    20 UNLOCKED ON 10/25/2013
  3. American Dream
    You own an Apartment, Garage and an Insured Vehicle.
    10 UNLOCKED ON 10/22/2013
  4. Three-Bit Gangster
    You reached Rank 25 in GTA Online.
    10 UNLOCKED ON 10/20/2013
 

Question Info


Last updated July 4, 2018 Views 9 Applies to:

You can write to One Microsoft Way Redmond, WA 98052-7329 if you want.

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Hey WOLF,

I'm really sorry to hear you're having issues with your account.

Giblet is correct, you can write us at that address or post in our Feedback Forums to help ensure the right eyes see your concerns.

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m

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@AepticLearner82

please do not bump old threads, if you have any issue it's best to create a new thread and state the issue with as much details as possible.

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