Impossible to download my profile

Hi, I recently changed my gamertag and entered my code for three Months of Xbox live Gold and now cannot download my profile anymore, So I cannot play with call of duty multiplayer... Does Anyone knows how to solve my problem? Thanks!
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hi Reliable,

Have you tried to recover your profile onto your console or simply just download it?

I have a look around the forums for you and found this thread with steps you could try and hopefully will work for you.

forums.xbox.com/.../153143.aspx

Please let me know how you get on with it as I can still have a look if this isn't successful.

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Hi there,

you could first try to see if clearing the consoles caches works for you, this is the how to: support.xbox.com/.../clear-system-cache

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If that fails, try to redownload the profile like CadetChik advises, the how to steps on the support pages can be found here: support.xbox.com/.../profile-move-delete

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Are you getting a message stating something like "There is an error with the credentals you are using to download your profile"? if so try signing into your account from the Xbox website or Hotmail. Your microsoft account may ask for a code from your 2nd email or something.

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