impossible de se connecter au xbox live

Bonsoir,

depuis 1 semaine j'essaie de me connecter au xbox live mais le message "votre console ne peut pas se connecter au xbox live " apparait a chaque essai.

J'aimerai savoir pourquoi ce message apparait et comment resoudre le problemme.

Merci a l'avance pour vos reponses .

TRANSLATION

Good evening
Since 1 week I try to connect to xbox live but the message "your console cannot connect to xbox live" appears to each test.
I'd like to know why this message appears and how resolve the problem.
Thank you in advance for your answers.

 

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

Hi War,

Sorry to hear about the connection troubles. Let's see what we can do.

To get a better idea of your network setup, please reply to the bold info below. We can work from there. : )

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT type?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:
 

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