im getting a code:8015D002...cant download my profiles information to my xbox live account

everytime i try to download xbox live information(email/and password)i get an error code:8015D002


Question Info

Last updated October 3, 2018 Views 12 Applies to:

Hey there bud!

The following is a document based on your error code. Hope this helps, keep us posted!



If you see error code 8015D002 when you try to sign in to Xbox LIVE, there’s a problem with your account.

Read this page to learn more about error 8015D002 and what you can do about it.

On this page
Error code and message

Error code 8015D002 contains the following message:

Account does not exist.

Status Code: 8015D002


If you get this message and error code, it means there’s a problem with your account. For example, the security information for your account may need to be updated.


To resolve this issue, try the following solutions. If a solution does not resolve the issue, go to the next solution.

Solution 1: Verify your Microsoft account security information

Follow these steps:

  1. Visit Microsoft account.
    Note If you forgot your password or can’t sign in using your password, reset your password.
  2. Click Edit security info.
  3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
  4. Sign out of your Microsoft account and then sign in again.
  5. Try to sign in to Xbox LIVE again.

Solution 2: Delete and re-download your Xbox LIVE profile

For help, see Download, move, or delete your Xbox LIVE profile.

Solution 3: Clear the system cache

To clear the system cache, follow these steps:

  1. Press the Guide button on your controller, select Settings, and then select System Settings.
  2. Select Storage or Memory.
  1. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  2. Select Clear System Cache.
  1. When prompted to confirm storage device maintenance, select Yes.

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