ICMP error!Can't connect to xbox live!Please Help!

What Country/State/Province do you live in? USA/louisiana/New Orleans
Modem brand & model number: SB6180 SURFboard Cable Modem
Router brand & model number: Asus RT-N56U
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: Restarting Modem and router.
Is UPnP Enabled? Yes
Any Error Codes you encounter: None
Who is your ISP(Internet Service Provider)? Cox
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:0000-000B
X:0000-F001
Y:0000-0000
Z:0000-0000
ID:0005-0001
L:0015-10F1
Q:8007-0435
T:WIRED
A:192.168.1.76/255.255.255.0

G:192.168.1.1

D:192.168.1.1/0.0.0.0

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi Krazy Crayon,

Have you tried connecting your xbox directly to the modem? Do you still receive the ICMP errors? Are you able to connect to Xbox LIVE?

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I have tried to connect it directly to the modem with no luck I still get the ICMP error.This has been going on for about 4 hours now.

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Do you have another ethernet cable you could try? 

 

 I would also suggest that you get in touch with your ISP to see if there are any service related issues in your area as well as to check your modem for misconfiguration or a hardware issue.

 

Let us know what you find out.

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the problem seemed to had fixed itself thanks for the help!

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Glad to hear it, Krazy Crayon. Happy gaming to you! :)

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