ICloud/account download

I recently bought me and my girlfriend copies of Diablo 3 Yesterday when I went to her house I downloaded my account to her xbox(I've never downloaded my account to anyone else's Xbox ever. Her Xbox was also very due for some updates,since it hadnt had an update in about a year and a half. So our copies of Diablo 3 came with codes for in game items,here's where the problems start When I went home that night I tried to play diablo 3 again,this time on my console. Absolutely nothing came up when I used the iCloud storage,I even redownloaded my gamer tag to my Xbox. Would anyone know what the problem might be? I have iCloud storage enabled on my Xbox,not to sure about hers though,might that be the problem? Any sort of help is appreciated
 

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Last updated July 4, 2018 Views 25 Applies to:

she probably turned it off before background downloading actually was able to do it's thing

Are you sure you used cloud storage on her console and didnt save it to the HDD?