I've paid for gold online, but my Xbox still says I need to update my payment methods

I recently had to change my payment method because I had a new debit card. I did this online and then paid for gold membership. Online it states I am now a gold member until 2014, but when I turn my Xbox on and try to connect to live I am unable. A message saying I still need to update my payment method is being displayed. It's been over 12 hours now, surely it should have gone through by now? Please help.
 

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Last updated July 4, 2018 Views 8 Applies to:

And, FYI, this is an Accounts issue; the best forum for Accounts problems is at Forum 03  http://forums.xbox.com/xbox_forums/xbox_support/f/12.aspx

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Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?

 

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to an Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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You also try to re-download your profile using the steps indicated here.

Silver is not available in Trial edition. Full purchase required

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Contact Xbox Customer Support. They will be able to help you with this issue.

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Try going to your account mangemet and make sure that the box next to new debit card is checked. Then just go though the whole thing to make sure that everything is upto date. If that doesn't work contact Xbox live support you can do it from this website.

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Hey there dude!

Try testing your XboxLIVE connection, it is like a hard refresh for the console!

Keep us posted!

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