i've been hacked

how should I proceed...   Somebody used my cc to buy an *** load of MSpoints, I confirmed it with my bank... The money was deducted from my bank account.

 

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Last updated July 5, 2018 Views 7 Applies to:

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Don't get me wrong, I'm not complaining. I was told it would be 10-21 days at most, and that I should expect it to be closer to ten. Still, I don't mind waiting as long as I get my account back. Whoever stole it changed my Window Live ID and put $150 worth of Microsoft Points on my card, which has already been refunded. That many points at once is a pretty blatant sign of some sort of fraudulent activity, I'd think.

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They'll get in touch with you when the investigation is done (can take up to 30 days).

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I was hacked Vernier.. There were 2 unauthorized point purchases on my account....

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If you've ever signed up to play an EA Games based game - that's why.

Yes - XBL security has loop holes that have nothing to do with the end user being phished or duped.  It is a total hack on their side.  But good luck getting them to admit to this.  All their reps and "ambassadors" care to do is turn this around on the end user.  Completely outrageous and ridiculous.

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If I lose my gamertag and my 29k gamerscore I'll be pissed, though. It doesn't mean anything, but it's still good to have a comprehensive record of my gaming history. I really enjoy having it.

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True but at the beginning all they've got to go on is your word that this is a fraudulant transaction.

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As the suspension forum has shown time and again these people are caught and whacked. Their bleatings of "I'm innocent I am!" is the music of kings I tell you.

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There's a lot of things they need to check. Things like as you mention that the account is yours and you are who you say you are (in case of social engineering attempts), where the account was accessed from to make the purchases, what purchases were made, whether any details have been changed, whether any modding has been done to the account, whether your story is kosher or not etc. You've also got a load of other people that have lost control of their accounts for whatever reason which also has to be investigated and people who have opened up investigations that haven't actually lost control of their account.

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AcquittedPeak43: what does Ea games have to do with XBL business?

Vernier: My word is gold, I NEVER!!!! purchase ms points.........Especially 10k of the in a day, which the hacker did...

What sucks is I cannot log into XBL until the "investigators" are done meddling with my account.. This better be worth it...

That part that really p155e5 me off is the dude who did this will probably walk away...not evem a slap on his theiving hands

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done,now how do I check their status....

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