I'm unable to turn off auto renewal

I want to cancel Live's autorenewal, nice to see it right here on the xbox.com account page..

Goes to a retention page reminding me of all the benefits..

Goes to a second nag page

I finally get to an error page that I cannot get past
I think it's annoying enough how it's automatically turned on, but now I suppose that I have to actually call up a support line to accomplish something that should be possible online.

Question Info

Last updated July 5, 2018 Views 8 Applies to:

Sorry to hear about your problem.


But, have you tried to contact Xbox Support (http://support.xbox.com/en-US/)?  They are the only ones who can access your account and turn off the Auto Renewal.

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