I'm having problems with my sons account.

Hey everyone! so my son has an xbox live account but we cannot access it because the email associated with the account has been canceled so we cannot get a password reset to change the email connected to the account because the current email no longer works. Any help would be appreciated Thank you.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

You will need to recover your Microsoft Account through a questionnaire designed to prove your identity. Go to account.live.com/.../reset and type in the email address in question and click "I can't use any of these options". Follow the prompts and you will (hopefully) have access to your account soon.

Contact me on Twitter: @DavBlayn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I would recommend you call up Microsoft and tell them your problem and they should be able to handle it no problem. Make sure you have a lot of proof so they can verify you are the owner. Microsoft's number is 1800-4MY- XBOX(800-469-9269)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.