I'm a Gold Member and can't play online

Hi,

I 'm a gold member and enter in live normally, but in game I can't log. Says  my seven days os test is gone and a I need points to active live.

 

Sorry for bad english dudes.

 

Thanks for support.

 

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Last updated July 4, 2018 Views 2 Applies to:

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Hello

How long have you been a gold member?

Your xbox.com profile says your a gold member still.

Could you please tell us the error you receive exactly?

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Hello Eventresstree19,

Please follow the directions on this link here to delete your gamer profile and download it again. This will fix your issue and you will be able to play your games online without XBOX Live trying to tell you that you don't have a Gold membership when you do.

When following the directions on the website please make sure when you're deleting the profile that you delete the profile only and not the profile plus the items (instructions to delete on the bottom of the page). Instructions to download the profile are on the top of the page. 

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Hello JamInsince83,

I am a gold member since last saturday (07-14-2012). When I started to play I got  7 days to test for free and it ended saturday, 07-14-2012.

Sunday when I tried to play says my test time is over and need to buy passport on-line.

Thank you :)

Hello Hassassinade,

Yesterday I deleted my game profile and dowloaded it again and don't work.

Thank you :)

Now I'm in work and can't play, but later I will try again and post here if it works.

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When you get home from work, please list the exact error you are getting word for word so someone is able to assist you further.

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Hello Hassassinade,

Don't show a error message, only says I need buy a passport on-line in xbox.com.

I star xbox, enter in Live ok, but in game screen xBox Live is locked. I tray enter in xbox Live in game ( UFC Undisputed 3), he says I need buy a passport on-line ... But I'm a gold member.

Thank You :)

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I understand the problem, you see a game like UFC Undisputed 3 requires an "Online Pass" that's a one time use pass that's tied to an account. So if you purchased this game used, that means the online pass would have already been used and is not included with the game title.

If you purchased this game new the online pass is included in the game box either on the back of the manual or on a sheet of paper where the manuals are in the box. 

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Hassassinade,

Thank you again, I will try it later.

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Hassassinade,

I did what you say and now works, thank you :)

Thanks all for support.

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Hi

 I am a gold member and i have a 3 month xbox live card that i redeem on sunday and then i tried to play online but it said that I had to be gold member to play online but i am aleady a gold member so i want to play online can you do something so i can go online

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can you write back to me so i can pay online plzzzzzzzz

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