I was super stoked for XBOX One, been playing XBOX since day one, love the service and console but....
If I don't receive an email giving me a free Killer Instinct I am not going to buy the next console. I'm sorry, but this is awful. Been on Live since day one, have hundreds of games, pre-ordered XBOX One first day it was announced and nothing.
If you already have the money to preorder it and had full intention of buying it then why would you not get it because you don't get a free $20 game? You didn't get the email for that reason. It's for Xbox supporters only.
I to have been here since day 1. Spent tens of thousands etc. I however paid for them because I enjoyed them. Not to feel entitled to something for nothing. Let alone being envious of others fortunate enough to get something. I reckon with your attitude
MS were spot on ignoring you.