I have been waiting all week to change my tag. Upon reaching payday I give Xbox a call and ask if the gamertag I want is avaliable (ZenGaijin) I talk to a woman who informs me the tag is NOT being used. I promptly purchase the points and attempt to change my tag. Unforutunately, when I do this from the console the system says the name is in use. I know for a fact it is not as I have searched for any activity from the gamertag and have been able to find nothing. Frustrated I call back, talk with a new person who does some more searching and says "There is no account in our databases with that name".
I ask what I can do to change this problem and still get the deal of the week deal. I even have a refernece number ready to prove I called when the sale was still going on.
Any help someone can give me to get my name changed would be greatly appreciated