I think my gamertag was stolen...

My dad tried to sign in on the xbox but it says his gamertag wasn't valid. We tried to recover it but it was using an old email that doesn't work anymore and he cant remember his password. He also just got a notice for a 6000 MSP purchase yesterday when neither of us were on at ANY point. Is their any way we can change the old email to his new valid one?

 

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Last updated July 5, 2018 Views 2 Applies to:

forums.xbox.com/.../101493.aspx

Might as well file a BBB complaint against micro$oft right now, they will not refund your money otherwise.

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First thing you want to do is call Microsoft and inform them of what is going on. They will be able to look at the billing on the account. They may also be able to help you dad gain access back to the account. He will have to answer some security questions to gain access but it I think they can help on that end as well.

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