its funny same thing happend to me and no won helped me as well ive been a member since 08 and i lost my gammer tag. ms says they are helping but the truth is no won can help you. there support team cant see your live status, so calling them is a joke. all this money they make and they only care about them selves not the real people that get *** in the end. XV Grimmjow VX is my banned account. i lost over 300+ dollars in the matter of seconds. the last thing i saw be for i was banned was, "your profile was last seen on another console". next day banned. if im wrong maybe after a few years of being punished for someone else, ill get my account back and unbaned. banned in 2011 i believe or 2012. either way i want my account back. i waited long enough!!!!!