I think I somehow have 2 Xbox Gamertags associated to my primary E-Mail address and that is why I am not receiving any E-mails.

Hi,

So, a while ago I changed the E-Mail associated with my gamertag to a new E-Mail. Since then I have not been receiving any E-Mails regarding Xbox, Xbox Live, Xbox Rewards or Xbox Ambassadors.


I sometimes get E-Mails regarding a different Xbox Live Account, not my primary one.  I am not sure how this has happened but I believe there are 2 gamertags associated to my one E-Mail address and that may be why I am not receiving any E-mails.


THIS Is my main Gamertag,  XB92AI is the one I use and have always used.

Thank you for any help.

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hey there!

Thanks for the support message.

You will actually need to change your contact email address.  To do this, go to http://account.microsoft.com/ and sign into your account; go to "Payment & Billing>Billing info>Edit Billing profile.  Change the email there to an email you want to receive notifications to.

Cheers!

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Hey all,

I was going to make a new thread regarding this issue but noticed I had posted before.  Here is still elaborate more:

Hi,

I will try make this spas short and as simple to understand as possible, as it may get complicated.

the Email address that is currently attached to this Gamertag, XB92AI, used to be attached to a different gamertag a long time ago. This different Gamertag was one created by accident - it was created when my browser automatically logged me in to Xbox.com with my email address, before it was attached to this account.

so eventually, this was all sorted out and the email that was accidentally used to create a Gamertag I did not want, is now attached to XB92AI. Because of this, i am still receiving Xbox Live Rewards emails from the OLD Gamertag and I have no way to fix it. I have ensured in every possible place that I am signed up to receive emails, rewards emails and Xbox promotional emails. I have checked on my Microsoft account and on the Xbox website.

i have no possible way to log in to the old account as the old accounts email, is now attached to this Gamertag. As such, I can't receive any rewards emails. Is there any way to fix this as it is incredibly annoying and frustrating. I'm not even sure how the old Xbox account that was created by mistake can even still exist.

Also, for example, I don't even receive emails when I get a reply to my forum posts, despite having the box checked.

Thank you!

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having the same kind of situation.

My year subscription expired today and I attempted to log in and purchase it again, but some sort of "ghost" Gamer tag is coming up, and not the one that is on my console that I play all of my games as. I don't know what to do. I don't want to buy a subscription for this FearfulWaters gamer tag when I use a different one. I don't know how this one was even created?

It won't let me renew on my console either. What should I do?

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