I signed in on the website but now I have a new profile...

And I have no idea how that happened. I just wanted to change some information on the account I have on my console, clicked on "Sign In", and now I have a new account I can't figure out how to get rid of.

Call me stupid, but I've never had this happen to me before. It's like Microsoft over-wrote a file and now my Windows Live ID is associated with this mess. Can anyone help me out?



Question Info

Last updated July 5, 2018 Views 2 Applies to:

Hello - for this specific issue, you will want to contact our Phone Support team. You can find the number by following the prompts here: support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.