I seemed to have got hacked

So yea i logged on and it said i was missing some information to log on. I went to xbox.com and it said all my ms points was gone and there was 2 gold packs added to my marketplace. also i have a achevment from a game ive never played or will play.. it's fifa 12, also added Premium gold and premium gold jumbo packs to my recent purchase list 

 

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Last updated July 4, 2018 Views 0 Applies to:

Call Support as soon as you can and open an Unauthorised Access case support.xbox.com/call-us .

This will lock your account for the duration of the investigation but you will be credited back any missed Gold time and MS points. 

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Call support right now and get an unauthorised access investigation opened.

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Also the newest thing ive did was get a xbox live app on my ipad 2. thats the only thing i can think of.

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There are no official apps, so don't enter your details into anything.

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If you had a credit/debit card on your account, check to see if the thieves charged to it.  If so, also call your bank or card issuer to dispute the charges.  You should also probably go ahead and cancel the credit card because MS won't remove it from your account.

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K so i called xbox and they said they will block the account for about a month to see where the charges came from. and see what happened. also the gold packs that was downloaded was something from fifa 12. like something that you could maby trade to another account or something. Good thing is i didn't have credit card information also i still will be able to use my account to play skyrim but only offline.

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yes don't download anything but offical apps

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That's ultimate team stuff. People buy packs of players (like virtual baseball cards) to build a footy team to pit against other user created teams. The gold packs and the in game currency go for decent money on auction sites.

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