We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
if you have the reciept and the points card was purchased recently just return it for a replacement. I have heard what they advised you to do done to others maybe someone or one of the so called Xperts can advise you further
However, to confirm this, you could actually ring them again, 0800 5871102, and should they ask you to email, ask them, to what email address you should send it to. Don't forget to put the reference number they give you either.