I recovered my gf's gamertag with her email and password and all of a sudden she has a new gamertag with 0 Gamerscore?! What's going on?

Hey guys.

As the title says I added my gf's account to my Xbox One yesterday; well, I tried.

We klicked on "Add New" and put in her windows live id email, her passwort and accepted the Terms, but when the account started up, it was a totally new, random Gamertag with 0 Gamerscore.

How is that possible? My Xbox one recognizes it's her old account because she calls her by her name which she added when she was still playing on Xbox 360.

If I registered a completely new account on accident, shouldn't it have given me an error message because this email was already in use?

When she tried to log into her account on my PC immediately afterwards it automatically opened her new Gamertag.

Did that happen to anyone else?

Bes regards


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Sry guys! We transfered her account to a new email a while ago and totally forgot about it! It works now that we gave her correc email.

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