I need to send my Xbox 360 E in for repairs - If they need to send me a new one, will I lose all of my game memory?

I am going to send my Xbox 360 E in for repairs because it won't turn on. If they need to send me a new one will I lose all of the progress in my games? The Xbox person I talked to said that it is all automatically saved on the Cloud but I'm not sure if that's true or not so I'm asking here to make sure. If it's not, is there any way that I can somehow save my memory?

 

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Last updated July 4, 2018 Views 0 Applies to:

If you have a hard drive, you'll need to take out of the console before sending it in. All your data is stores on the hard drive. If you've been using a flash drive, just keep that. All of your data will remain on your storage device and will work just fine on another console if they send a different one.

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I don't have a hard drive and I haven't been using a flash drive, I've just been saving directly to the Xbox.

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cloud saves are for gold members only anyway so unless you have those saves backed up on a flash drive then chances are you will loose those saves as 9 times out of ten they send you back another 360 of the same version (you send in a 4 gig you get a 4 gig, send in a 250 gig, you get a 250 gig, etc).  do you have a 4 gig or a 250/320 gig model?  if you have the 250/320 gig just remove the drive, lay the system on it's side and there is an access door on one of the side panels, pop it open, and remove the drive.  if you have the 4 gig model then there is nothing we on the forums can do sorry.

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I'm not a gold member and I own a 4G... So basically I'm going to lose everything...?

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I'd put it on a flash drive before I send it in but it won't turn on.

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then basically yes you are gonna loose everything but only the saves your game score, anything you ever downloaded to that account will be on the live servers.  just recover your game tag to the repaired system, you only loose your saves sadly.

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Wow, that actually makes me so angry, especially because it only stopped turning on after following the steps of a support person when trying to fix another problem.

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