I need some xbox.com help

Hello. So, I have two accounts on one email. One is my parent's, used when I was little because it was required. Then, my real gt. When I log in i can only log in as my moms required account. how do I log into the other account?

 

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Last updated September 26, 2018 Views 2 Applies to:

this account im using is my parents account.

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Unfortunatly, your problem lies in the fact that you can't have two profiles with the same email.

Somehow you glitched big time.

It's likely this can't be fixed, but if it can, it can't be fixed at your end.

I would call phone support and see if agents on that end can sort it out.

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