hi my name is Traisha I do not have an xbox I do have a windows 8 pc here is what is going on I this is the chat I had with costumer support
Joms: Thank you for contacting Xbox Customer Support. My name is Joms. Please give me a few minutes to read your question.
Joms: Hello there Traisha. I see here you mentioned you are unable to change the name on your account. Is that correct?
Joms: Got it, I'll be glad to assist you on chat/
Traisha: it just gave me a name and I don't like it it is offensive
Traisha: thank you
Joms: Okay, just to set expectations, 1. you can only change the gamertag in 30 days after the account has been created, 2. through a $10 gamertag change fee, 3. If you have been receiving complaints about a rude/ offensive gamertag.
Joms: If I may ask, what is your gamertag?
Traisha: I have been trying to change it from day one but it wont let me
Traisha: I have windows 8 and it made me an account and gave me that name
Joms: Oh I see.
Traisha: My husband is really mad
Traisha: and so am i
Joms: What you can try to do is request for a force gamertag change over at the Xbox Forums.
Joms: Since you find your gamertag offensive, what you can do is create a post over at the Xbox Forum explaining why.
Traisha: ok were do I go for that
Joms: Let me get you the link for the Xbox Forum.
Traisha: they wont try to charge me right
Joms: Xbox Forum on how to change gamertag
Joms: They will not charge you.
Joms: I suggest that you click on the link, then sign in using your Microsoft Login information.
Traisha: ok thank you
Joms: That way, you can have the option to create a new post.
Joms: You are welcome Traisha.
Joms: If I may ask, was I able to answer your question tonight?
Traisha: yes but I don't know what to go to in the link
Traisha: do I just put up a new post
info: Your chat transcript will be sent to [Personal info removed] Do not post personal info on the forums. at the end of your chat.
Joms: Good question, once you click on New Post, enter your reason why you want to change your gamertag.
Joms: That way the Enforcement Team can understand the level of importance for such request.
Traisha: oh ok
Joms: The enforcement team will reply to your post as soon as they receieve it.
Joms: Is there anything else I can clarify for you?
Traisha: no that is all thank you so much Joms
Joms: Thank you for taking the time to come to chat, It was my pleasure chatting with a nice person such as yourself.
Joms: Thank you for your kind consideration and patience on this mater. It was my pleasure chatting with a nice person such as yourself.
Joms: Before we part ways, I will greatly appreciate if you'll close the chat window properly for me. Here's how:
Joms: Click on the “CLOSE CHAT” button located at the top right hand corner of the chat window. Thank you for contacting Xbox and have a pleasant evening.
Traisha: OK THANK YOU JOMS :)
Can you help me or not thanks