i need help

ok so my xbox live ran out it was on a credit card the card got cancelled a while ago now my account is suspended anybody know how to fix this ??? plz ..

 

Discussion Info


Last updated July 4, 2018 Views 0 Applies to:

When you view or add a payment method, Microsoft Online Services immediately
verifies whether or not the payment method is valid, and then displays the
status of the payment method information.

The status will be one of the following:

Good
The payment method information is valid and
current.

Declined
The payment method was declined for one of
several reasons, such as insufficient funds or an expired credit card. To
correct the problem, use one of the following steps:

  1. Follow the instructions in How do I use a new payment method to set up a new payment method.
  2. Contact your bank or credit card company to make sure that the payment
    method is valid.
  3. Contact Customer Support.

Expiration pending
Because the credit card will expire
soon, you must update the credit card information with the new expiration date.
To update the expiration date, follow these steps:

  1. On the Payment method information page, click Edit
    payment method information
    .
  2. Select the new expiration date for your credit card, and then click
    Save.

Expired
The credit card has expired and you must update
the credit card information with the new expiration date. To update the
expiration date, follow these steps:

  1. On the Payment method information page, click Edit
    payment method information
    .
  2. Select the new expiration date for the credit card, and then click
    Save.

Removed
The payment method has been removed from your
account and the payment method is listed for historical purposes.

You will need to contact Support to correct this. In short, you're being charged on a Credit Card that is no longer valid.