I need help from microsoft

Hello Microsoft I got a deal for $1 for 1 month of xbox and it just put it so that when it runs out it chrages the card. It was a visa debut card I got from vacation and it has no money and my xbox live is gone and it won't let me remove or let me use my 1 month card I got. So can someone from microsoft help me use my 1 month card because I'm got it for 10$ and my dad won't let me pay the 10.79$ I owe so is there a way to just use the card and not pay?

 

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Last updated July 5, 2018 Views 2 Applies to:

No one here can help you. You have to pay off the balance before you can use the prepaid card on your account. Whenever you purchase Live from Xbox it turns on auto-renewal. You have to call support to have them turn it off.

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When you sign up for LIVE on the Dashboard, auto-renewal is set to on. You can simply call up phone support in your region (support.xbox.com/contact-us) to turn this off. Once your 1 month runs out, you'd be able to remove the debit card.

If you already have a past-due balance, you'd have to call support to settle this balance.

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