I NEED A MODERATOR

Hello, 

My actual xbox live account has been hacked. I called xbox live support and they put an "unauthorized access" lock on my account for up to 15 days, The gentleman who helped me out suggested talking to a forums moderator to possibly impose some infraction on the user who hacked my account. I do know who did it... I just need a moderator to speak with. 

 

Thanks 

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

You just need to file a complaint on the user. Usually you can do this through the console, but since you don't have access to your account right now, you can also file one through the Zune website here - social.zune.net/reportAbuse.aspx

The complaint will go to the enforcement team who will take care of the user. It won't be instant, but they will be taken care of.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I did that... What does ZUNE have to do with Xbox Live?? Are they Microsoft owned?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yes

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If your account is compromised/hacked, call 1800-4My-Xbox

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

[quote user="ScentlessTooth2"]My actual xbox live account has been hacked. I called xbox live support and they put an "unauthorized access" lock on my account for up to 15 days, The gentleman who helped me out suggested talking to a forums moderator to possibly impose some infraction on the user who hacked my account.[/quote]

This is wrong on several counts so it's hard to believe Support told you to do it, but others have said Support directed them to the forums incorrectly so I'll believe it. Here are the problems:

  1. Reporting users is not done through the forums.
  2. Even if it were, Live enforcement action is not handled by forum moderators, but by the XBL PET (Policy Enforcement Team).

As already recommended, please report problems through the console or, if you don't have access to your account, through the Zune.net "Abuse" mechanism.

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.