I lost 200 MS points and I don't know why

last I checked (within the past couple of days)  I had 1300 MS points.

today I signed in to this website and it is showing I have only 1100 MS points.

I reviewed my purchase history and it shows I didn't purchase anything. 

does the youtube app cost anything to download?

where did my points go?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

ok I just went to the Microsoft Billing page and it was actually 1400 MS point that I had had.

it is showing that 300 points were removed because they were expired. expired?

I never read anything anywhere about MS points expiring.

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Any points you get through promotions can have expiration dates. Typically, points expire within thirty days of the date you get them. Did you redeem any promotional microsoft points on your account. Such as 100 point codes, 160 point codes etc.

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Yeah, promotional points do expire. :-(

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I've gotten 200 points through xbox live rewards. and at least 500 (probably more) through bing rewards. 300 of which I got in December.

300 were removed yesterday (new years day).

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that is quite a bit. A lot of those have 30 days to be used too so I am 99% sure that is what happened to your points balance here.

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