I keep Getting Kicked off of Live Repeatedly

To be VERY detailed, here is the transcript from my chat with support. I get kicked every 5-10 minutes and the only way to temporarily fix it. Every 5 to 10 minutes it boots me off again. I can post the transcript of my chat with support if you'd like.

I've power cycled the router, cleared the cache, deleted the marketplace, updated Live, re-downloaded my profile and on and on. I have had this xbox for about two years with no problems. This is driving me bonkers.

Thank you.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hi SYN Marilyn,

Totally understanding how frustrated this would make you. Just to clarify, can you sign in alright to Xbox Live?

Do you find that this only happens when trying to play games, or does it disconnect when just navigating the Dashboard?

In addition, could you please check out this guide (forums.xbox.com/.../155724.aspx) and reply back with the answers to the bold questions. This would help myself and other Support/Ambassadors assist you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I can sign inot live.

It disconnects whether I am playing a game or just sitting in a party at the Dashboard.

For some reason the link you put there is shortened and I cannot access it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.