i keep getting disconnected off live.

If im not in an online game then i get randomly disconnected off live, this has been going for about two weeks now. it can't be my internet because my brother stays connected and my computers don't have any problems. it's a slim 250gb

 

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Last updated July 4, 2018 Views 2 Applies to:

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You get disconnected when you ARE NOT playing online, as in just sitting on the dashboard? Please go to http://speedtest.net on a computer on the same network as your console, take the test there, and post the result image back here. Thanks!

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I love how you explain that it's not the internet because your other system and your computer is fine and then your told to do a speed test. I've done these speed tests and the speed is fine. It's a problem with the system or live. i don't know which but my PS3 and PC are having no problems but my Xbox won't stay connected.

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I am having the same problem right now

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www.speedtest.net/results.php

@ Mister Gwyther.

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Your download is fine, your upload is pretty slow. Are the other devices/computers being used during the times you are kicked from Xbox LIVE? If many devices are trying to share this connection, it might be taking away from your Xbox console's connection.

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it's never had a problem like this before and this shouldn't have to do with any other devices considering it only disconnects when i'm idle/not in an online game plus why isn't this happening to my brothers xbox? it's pretty obvious that the xbox is faulty considering this is happening to other people as well .

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Hi,

Does it happen a fixed intervals or just randomly? I mean do you for example get disconnected every 10mins or something like that? What about if your are playing on live do you get disconnected then? Also what is the make/model or your router and your modem and is the Xbox wired or wireless. I've only seen this once before (similar) and it was an ISP issue, took ages to resolve

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if i'm in a multiplayer/online game (with people) it doesn't disconnect but if im not the i do disconnect, it even disconnects me when i download off the marketplace.

The router is a Thompson.

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There's a few Thompsons ;) the exact model would help and is the Xbox wired to the router or wireless

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it's a Thompson TG782T.

Wireless.

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