i keep getting disconnected from xbox live W T H!

What Country/State/Province do you live in?  USA/NY
Modem brand & model number:  Motorola
Router brand & model number: SBV6220
Network Connection Type: Wireless/Wired   i tried both wireless and wired both drop.
If Wireless, what type of encryption are you using?  TKIP+AES
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Xbox 360 S
Things you have tried:  everything...
Is UPnP Enabled? Yes/no/Unknown YES
Is NAT Type Open?  YES
Any Error Codes you encounter:  i dont know.
What type of internet do you have? Cable/DSL/T1/3G? Cable
Who is your ISP(Internet Service Provider)?  Optimum Online
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? im connected to the internet but cant contact xbox live.

heres what shows me when i push the Y button

W:0000 - 0021

X:0000 - F001

Y:20A8 - 4840

Z:0000 - 0000

ID:FFFF - FFFF

ok it sometimes connects sometimes doesnt. i could be in the middle of something and POW! i drop offline. and then when i try to reconnect it gives me that error cant connect to live.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

i made a mistake in the modem and router 

Modem brand & model number:Motorola/SBV6220

Router brand & model number:Belkin/F5D8235-4 v2

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I'm not entirely sure but it might be the xbox live service. I'm having the same problem, my suggestion is contact xbox support and inform them.

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Please go to http://speedtest.net on a computer on the same network as your console, take the test there, and post the result image back here. Thanks!

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