i keep getting disconected from xbox live

for about a week now whenever i play online or just in the dashboard, i will randomly get disconected. i do have to go back to the dashboard to connect again, and when i test the conection it works perfectly.

but it does give me this error report when i check the status

W: 0000-0021

X: 0000-F001

Y: 20A8-4840

Z: 0000-0000

ID: FFFF-FFFF

the xbox is a slim 4g with built in wireless

i live in the cayman islands

isp is LIME/ cable and wireless

its somekind of motorola modem or router. i dont know

the problem occurs if its running wireless or pluged in

nat type is open

my conection dsl 2 mg i think

thats all i know. please help, i'm getting really fed up with it

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

i have already started with the connection guide. thats why i gave you all that information. do the error codes mean nothing?

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Start with our Connection Guide (forums.xbox.com/.../9.aspx) and if none of the suggestions help, post back here with the answers to the questions in the guide.

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anyone?

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