I just upgraded to a gold account and it doesnt recognise i have

i just upgraded and it isnt recognising my gold account.

Help?!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

You are showing as gold on here.  Sometimes it can take a small wait for things to catch up when you add them

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As a precaution, if you submitted payment with a credit card there will be a forced automatic renewal option. Although some sources say you can remove this online - that feature is broken and the only current way to remove this is by calling their support at: Toll free: (800) 4MY-XBOX or (800) 469-9269

If you opt not to cancel the auto-renew, by the time you see the charge on your bank account it may be too late to request a refund. (For myself it wasn't charged until 30 days after the 'billing date')

If you do opt to call them to cancel the auto-renew be sure to have the information listed from this page handy: support.xbox.com/.../call-us.aspx

Hope everything works out!

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