I have out in my sons wrong date of birth and he cannot play online :-(

Hi can anyone tell me how to change the dob ?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

There is no way to change the date of birth.  

If you are asking about the account you are using here, you can not go online because it's a silver account.  Only gold accounts can play online. 

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How does anyone put their birthdate in wrong? Do they not know when it is? No, it can not be changed.

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Just for your FI, I rarely ever put my "correct" birthdate on-line when asked.  Personal security is the primary reason.  In the space where this is asked, there should be something in BRIGHT RED which states something like:  IMPORTANT: USING YOUR ACCURATE BIRTH DATE IS CRITICAL WHEN USING YOUR ON-LINE GAMING IN THE FUTURE.  When I personally set-up my accounts, I did the same thing as this person.  

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As stated in our Terms of Use, all information provided must be current and correct. I'm sorry you are having issues here, but the DOB cannot be changed. If this is a problem that is preventing you from using LIVE or your console, then creating a new account would be the only solution. Sorry for the confusion.

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